What happens if my order is lost, stolen, or damaged?

What should I do if my order is lost or stolen?

Please check neighboring residences as well as all areas of the delivery address such as the mailbox, front door, and back door. Most carrier share a photo of the delivered item, so please check to confirm the photo matches the delivery destination.

If you cannot locate the shipment, please email hello@simplyframed.com with your order number within 14 days of the delivery date or expected delivery date and we will issue a replacement at no cost. 

If your item is delivered with FedEx, we recommend signing up for FedEx Delivery manager so that you can re-route your shipment to a nearby FedEx location or add signature services for a fee. 

Orders reported lost or stolen outside of the 14 days, will not qualify for replacement*.

What should I do if my shipment arrives damaged?

Please email hello@simplyframed.com within 14 days of the delivery date with your order number. Please include photos of the items below, all three are required to file a claim with our carrier, and to qualify the order as eligible for a replacement. 

1. damaged product
2. interior packaging
3. exterior packaging

Orders reported damaged outside of the 14 days, or without photographic evidence of the damage and packaging materials, will not qualify for replacement*. 

Can I opt for a refund instead of a replacement?

Damaged and lost orders are eligible for replacement of the purchased product. Please note all sales are final and refunds are not available for damaged or lost orders.