My order is in production:
Full Service
You’re welcome to modify your shipping address or speed on any Full Service order within 24 hours of placing an order. Please email hello@simplyframed.com with your order number and the new shipping address to get started. Please note, this process may delay your shipment and we are unable to update an address more than once.
Print & Frame, Print Only, and Frame Only
Due to our production structure, we are unable to make address adjustments for Print Only, Print & Frame, and Frame Only orders once placed. Please reference the options below for address change options with these service types.
My order has already shipped: If your frame has left our facility, any changes to the shipping address will need to be made through the shipping carrier, FedEx, directly. Choose from the options below:
- Option 1: For Simply Framed to reroute the package to a new address will cost $20. To get started, email hello@simplyframed.com with your tracking number, order number, and details for redirecting your shipment. We will share an invoice via email for the reroute fee. Please note, FedEx does not honor all reroute requests and does not issue refunds when that occurs.
- Option 2: Sign up for a free personal FedEx account*. Then, using FedEx Delivery Manager make any of the requests listed below at no cost:
- Reschedule the delivery date
- Request a temporary hold on the delivery
- Request the package be delivered to a nearby FedEx location for pickup
*Only available for residential addresses