Due to the impacts of COVID-19, many carriers are experiencing delivery delays.
If your package has been marked delivered but not yet received, the following situations may have occurred:
- The carrier left the package somewhere discreet to prevent it from being stolen.
- A neighbor, roommate, or apartment manager may have accepted the package on your behalf.
- The carrier marked the package as delivered a few days in advance.
If you still can't find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.
Depending on the status of your package, our team will work with our carriers to resolve the missing package as soon as possible. To get started, email firstname.lastname@example.org with your order number.