Once an order has entered production (we have begun making your print or frame), Simply Framed is unable to make any adjustments to the frame or print profile. This includes changes to the moulding, mat style, size, mounting method, and image file.
If the order has not yet entered production, we can provide store credit to you for the full cost of the order.
To get started, contact us at hello@simplyframed.com with your order number.
Please note, Print Only, Print & Frame, and Frame Only orders enter production within 2 hours. Full Service orders enter production within 24 hours of inspecting the artwork.