What if I ordered the wrong size Frame or Print?
Every frame is custom made, and the frame and all materials will be crafted specifically for your piece.
For Full Service orders, we carefully examine and measure each piece as it arrives. If you made a mistake, we will contact you right away and correct any sizing issues.
For Print and Frame and Print Only orders, we review file size and check for any issues with print quality. If we see any discrepancies, we will contact you.
Frame Only orders go directly into production based on the specifications you included. Our team is not able to check measurements for these orders and we advise that you double check to ensure that what you are ordering is exactly what you need. If the frame does not work for the specifications you provided, we are not responsible for a replacement.