I just completed my order. What happens next?

If you selected a Flat Mailer, Box, or Tube to send in your art in the checkout process:

We will send you a shipping tube or mailer to the address that you gave us along with a pre-paid return Fedex mailing label within 1-2 business days. Once your tube or mailer arrives, follow the instructions provided to carefully package your piece, place your piece inside the provided packaging, seal it, and drop it off at the nearest Fedex location. We will put your order into production within 1 business day of receiving your artwork. We will contact you when we receive your piece, complete the custom frame, and send it back to you ready to hang. 

If you selected Print Your Own Label in the checkout process:

We will email you a Fedex return label to the email address you provided within 1 business day. Print and place on your packaging, following the instructions given on the email. Drop off your sealed package at the nearest Fedex location. We will put your order into production within 1 business day of receiving your artwork. We will contact you when we receive your piece, complete the custom frame, and send it back to you ready to hang. 

If you selected Art en Route in the checkout process:

This means the artwork is currently on the way to us! Since your artwork is already in the mail (either mailed by you or sent to us directly from the company you purchased the artwork from) we won't send you a label or any packaging. We'll wait for your artwork to arrive and then contact you when we receive your piece, complete the custom frame, and send it back to you ready to hang. We will put your order into production within 1 business day of receiving your artwork. 

If you uploaded an image to print:

Your order will go into production within 1 business day. Once completed, you will receive a shipping confirmation when your frame is on its way to you. 

If you ordered a Frame Only (not Full Service):

We will use the specifications provided to create a ready-made frame for you to place your art into. Your order will go into production within 1 business day. Once completed, you will receive a shipping confirmation when your frame is on its way to you. 

Still need help? Contact Us Contact Us